Help Us Help You
The entire FAQ knowledgebase has been updated to provide up to date answers to questions many other users have encountered before. If you are experience connectivity issues or unknown errors, please contact support immediately.
Before you contact our support, we encourage you to check out our FAQs and on-demand training videos to resolve your issue first.
Support and Trainging FAQs
Refer to the Frequently Asked Questions database for answers to common questions on a variety of suport topics from using Client Registry to training how to transfer case in CAN. Please consult these FAQs first:
FAQs may also be accessed by entering keywords in the Search box of any page on CAN.org.
Manuals and Tools
You can also review any of the training manuals that we have created for you. You must be logged in to access these resources. If you are not logged in you will be prompted to do so.
Contact Support
If you are still unable to resolve your issue, please email
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. For fastest service, please include as much detail on the type of error or issue you are experiencing as well as any technical details such as browser [e.g Firefox 3.5 or Internet Explorer 7.0] and your operating system.
For non-residential customers experiencing connectivity issues, please contact your internal IT Department about any changes to the organizations' firewall that may be restricting access.
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