The first place you should refer to is the Export Wizard manual--includes sample recipes, key criteria, export options and other useful information. There are also a number of support FAQs that provide additional guidance. In addition, there are some short video tutorials that can be viewed from the main Training page.

We have posted several generic reports useful for agencies and communities. Please go to the Export Wizard manual appendices.

If you have already taken the Export Wizard training, please download the Export Wizard User Guide. It contains step by step descriptions to generate reports. Users may also retake the Export Wizard training. Register for training.

If you did not get any results you may use the back button in your browser to go back to a previous step. It is most likely an error in your logic statements. Check the logic statements for errors and make changes. If you persist in not getting results from your report, contact support@can.org for assistance. Provide the name of the report you are attempting to run and describe the type of information you are trying to include in your report.

You will need to use a computer for the web ex or on-line tutorials.  Once registered you'll receive an e-mail.  Please read the course registration e-mail carefully for detailed instructions.

An Orientation session is about 60 minutes depending on the audience.  A Client Registry session is about 2 hours.  A Resource Database session is about 90 minutes.  An Export Wizard session is about 45-60 minutes.

On the training registration form there is a question that asks "Are you associated with a CAN National Partner?"  If you are not or do you do not see your national agency listed please select "No" at the end of the list.

Yes, anyone is welcome to participate in training.  To register for training please go to the training schedule.

The goal of the CAN Liaison and Specialist peer-to-peer network is to identify and train community-based experts on CAN and its technology. CAN Liaisons and Specialists are leaders across the nation who have agreed to spearhead CAN initiatives in their community, state or region. They will represent CAN in the state and communities and act as a liaison between local participants and the national CAN program.  To learn more please go to the Liaison Project page.

To practice please go the Practice/Sandbox page.

The Practice/Sandbox site is a copy of the live CAN site.  The Practice/Sandbox site allows a user to practice using the Client Registry, Resource Database and Export Wizard tools to practice with a "practice" client and agency information

If you have a question you cannot find an answer for in this FAQ database, please email Training@can.org.

To learn more about the CAN Liaison and Specialist peer-to-peer network please go to Liaison Project page.

Please contact training@can.org and let them know that you need to cancel your registration.  In the e-mail provide you name, name of the training you are registered for and date of session.

Yes, anyone is welcome to take a training session again; please make sure to register.  To register please go to the training schedule.

Please contact support@can.org or training@can.org for assistance.

Anyone is welcome to take the Orientation and Client Registry and Resource Database training.  Export Wizard training is designed for those who are responsible for monitoring and supervising programs and are responsible for pulling reports.  To learn more please go the the training page.

Once you have completed a web ex session you will receive a confirmation e-mail thanking you for having participated in the training.  This e-mail will be sent to the e-mail address you gave on your training registration.

Anyone is eligible to register for Orientation, Client Registry and Resource Database training, but Export Wizard training is limited to those who are responsible for monitoring and supervising programs and are responsible for pulling reports. You must obtain approval from your CAN Point of Contact and have complete Client Registry training.  To learn more please go to the training page.

An Orientation session covers services offered by CAN to communities before and after a disaster; options for agency participation in CAN; and a high-level demonstration of the CAN technology tools including the Client Registry, Resource Database and Community Calendar.  A Client Registry session covers the purpose of a coordinated assistance network and all skills needed to enter information gathered during intake and the case management process. This course is intended for users with a case management background and should be comfortable using a case management database.  An Export Wizard session covers how to run reports on data recorded in the Client Registry using the Export Wizard.

To learn more about individual sessions please go to the training page .  A Resource Database session covers how to create and edit agency, program and service profiles as well as how to complete required and optional fields.  The Resource Database Export tool is also discussed and the steps on how to pull an Agency, Program or Services report are briefly demonstrated.

All answers for training are just a click away.  To register for training and much more click on the link labeled "Training" next to Answers: is the top right hand corner of very page of CAN.

Training is delivered three ways:

1. Short, Web-based video tutorials explaining core concepts
2. Live instructor-led Web-based training sessions led by CAN Liaisons and CAN staff.
3. Community-driven training that is organized by local agencies or individuals and facilitated by CAN staff.